School Relationships Officer

11 Aug 2017
13 Aug 2017
Contract Type
I am currently recruiting a Schools Relationship Officer who will work with the Skills and Employability service.

Main duties and responsibilities:

Develop excellent relationships with both internal and external customers

Respond promptly and effectively to incoming customer calls and emails, responding in a timely manner and tracking the outcomes of all enquiries

A full understanding of Skills and Employabilities services, including their features and benefits in order to convey this to customers

Deliver a consistent and professional approach in order to build positive customer relationships

Proactively contact internal and external partners where appropriate to promote services and events

Actively promote the Skills and Employability Service to employers, schools and colleges at all opportunities

Collate evidence for the Kent Programme and the Assisted Apprenticeship project, ensuring required documents are completed accurately and ready for approval and payment

Arrange and coordinate meetings, appointments and events relevant to the role, ensuring that documents are circulated within agreed timelines, attending to take minutes and following up actions where necessary
Support the development of the coordination of meetings, taking minutes, following up actions and providing updates on the activities of the Guilds

Develop, maintain and monitor all office systems, including content management systems, databases and filing systems, both manual and computerised

Support the effective use of the services social media channels and web presence, ensuring all content is relevant and up to date

Take responsibility of managing appropriate generic mailboxes and reply to queries within an appropriate time. Ensuring that any messages are forwarded to the relevant person within the team

Research, collate and manage data in a coherent manner in order to inform reports on the services performance indicators and service development

Support the day to day clerical and administration functions of the team and monitor emails and telephone messages for the team

* You will be required to register at our office in Kings Hill, West Malling if successful.

Due to the urgent nature of this position, please respond to this advert online in the first instance. If you do not hear from us within 48 hours, please assume that you have been unsuccessful for this role.
Connect2Kent is an agency acting as an employment business and as an equal opportunity agency.

Close date 14/08/17
Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates. Advertised through Zoek 97ac1bb498bf4cbbac45ba