1st Line Advisor

04 Aug 2017
16 Aug 2017
1st Line Advisor We're Advanced Here at Advanced, we're looking for ambitious, driven and potential filled people to come into our award winning Support team as a 1st Line Advisor. Are you ready to unlock your potential and begin that career you always dreamed of? Join a business that embraces innovation, gives you the scope to seize every opportunity and will help get you where you want to go. Life at Advanced begins in an unprecedented environment with a role that matters, taking you on a fast paced journey of discovery, however big that might be. We're one of the UK's largest and fastest growing software companies. True partnership is the defining thing that makes us different from the competition. We pride ourselves on delivering focused software solutions for public sector, enterprise commercial and health & care organisations that simplify complex business challenges and deliver immediate value. The Team and Role This is a fantastic opportunity for someone with some customer service experience to join our wider Support team based out of our office in Ashford, Kent. The Requirements Main Duties and Responsibilities: - To deliver an exemplary level of customer service. - To manage customer support incidents for our supported services. - To assess support incidents - Assess and agree on impact/urgency with the customer. - Resolve or escalate according to priority. - To instill confidence in the customer whilst showing empathy and understanding. - Have the ability to work unsupervised and in non-standard office hours. - Ensure focus on incident resolution is maintained. - Record accurate support request details in the Advanced Health & Care service management tool. - To perform reasonable alternative duties as required by Advanced Health & Care to maintain customer focused, clinically trusted and profitable systems. - Work outside of normal office hours according to the needs of the business. Essential Skills: - A 'Customer First' service ethos. - Ability to communicate effectively with colleagues and customers. - Maintain and foster respect for colleagues and customers, including during differences of opinion. - A logical and analytical approach to problem solving. - Demonstrate and encourage team work whenever appropriate. - Pursuit of excellence in own work and from the team. - Ability to work on your own or as part of a team. Join the A-Team Does this sound like the kind of role you are looking for? If you are keen to join an organisation that is going through an exciting growth period at the moment then please apply via the link above. Some of our Key Benefits are: - Excellent benefits from day one: contributory pension, life insurance, income protection insurance, childcare voucher salary sacrifice, cycle to work scheme, and employee assistance programme 25 days holidays - Special focus on training and development with the opportunity to excel your career from our internal Talent Development Team - Be part of an organisation that has recently been ranked by Deloitte in the Top 50 fastest growing tech Companies