Telesales Operative

Focus Resourcing
18000.00 GBP Annual
21 Jul 2017
18 Aug 2017
Contract Type

I am currently looking to speak to anyone with a strong background in telesales. I have a client based in Hainult that are a large cosmetics company and are looking for an enthusiastic individual to join the team, someone who wants to progress at a global company.

your role with consist of but will not be limited to the following;

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company's reputation
  • Go the "extra mile" to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Spreadsheet entry

The ideal candidate will have;

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints

Training and knowledge of the products will be provided.

If you have the relevant experience then please apply with your most recent CV

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